Support

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4 comments on “Support
  1. Hello ,
    I bought your magento theme, and have already installed it… I get this error on my product page.

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 3072 bytes) in /home/leatherc/public_html/lib/Varien/Image/Adapter/Gd2.php on line 183

    Have you got any suggestions? I have limited knowledge of installing programs. Hopefully you can help….

    Best Regards Maria

    • admin says:

      Hello,

      Thank you for buying theme. It seems to be a problem with the the magento memory limit, as the location of the file is not part of the theme. You need increase your memory limit. Try uploading smaller size product images this error is usually due to large images.

      thanks

  2. Maria Sofianopoulos says:

    Hello,
    Thank you for your prompt response. I solved the problem by changing host. Needed hosting that allows 512 Mb memory. Making the files smaller did not help.

    I have another question. How can I make the homepageslider load jpg files?

    With the homepage slider, the files are png (placeholder-bg.png) The png files make the page very slow. I have three photos that I want to use but I want them to be jpg files.

    I went into the static block homepageslider magento backend changed the links to point to my photos but they don’t load. They only load if they are png files.

    What do I have to change and where to get jpg files in the homepageslider?

    Thank you in advance
    Maria

    • admin says:

      Hello,

      Good to hear that your problem is solved. you can place any images on homepage slider png/jpgs. You just need to upload images using image uploader from wyswig editor and place that image link on homageslider block.

      Regards

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